The characterisation by the Inquiry of public services as simply an item of consumption is problematic argues our joint submission to the Productivity Commission.  The issue is much more complex.  People accessing public services are not ‘consumers’ and the circumstances of their access are likely to dictate a need for equity, simplicity, clear arrangements around entitlements, and a supportive environment that is people centred.  The apparent question being asked by the Federal Government is 'identify what public service(s) to privatise, rather than asking how effective are current services, where improvements are needed and, what might be the best way to achieve them.